Stockist FAQ

Refrigerated display and an address inside Los Angeles County. That is genuinely the whole list. We do not require a minimum store size, a category exclusive or a listing fee.

We answer every application within two business days. If you are inside the county with cold display, approval is usually the same conversation.

No. You can order 30 cups of banana and nothing else. Most shops end up around 60/40 in favour of banana once they have watched a fortnight.

No. We will not stop you carrying someone else's pudding and we will not promise you we are not down the street either — though in practice we space stockists out, because two shops fighting over the same block is bad for both.

30 cups per delivery, and the maximum is 500. Order in steps of five, split across the two flavours however you like — 30/0 and 15/15 are both fine. The portal shows a meter against the minimum as you build.

2 days. Deliveries run Tue · Thu · Sat. Order Monday, delivered Wednesday.

Yes — weekly or fortnightly, same cups and the same split each time, in the portal under Account. Pause it any time. Most accounts settle into one within a month.

Call your rep. If it is on the van already we can usually add it; if it is not, we cannot make it appear. Same-day is not a service we pretend to offer.

Net 15 from the invoice date once you are established. New accounts pay on delivery for the first month, which is not a comment on you — it is just how we start everyone.

It does not. The rate is $4 a cup at every volume we deliver, 30 to 500, and it applies to the total cups in the delivery rather than per flavour — so splitting an order costs you nothing either. The full table is on the pricing page.

Not without thirty days' written notice. Dairy and vanilla both move; when they move enough to matter you will hear about it a month before it hits an invoice.

We credit it on the next delivery, within reason. If one flavour consistently does not move at your shop, shift the split rather than keep crediting it — that is an ordering problem, not a returns problem.

No. The custard splits on thaw and the wafers go to paste. 34–40°F, always.

Tell the driver before they leave — they wait while you count. Anything short or crushed is credited on the spot. If it is found later, photograph it and send it to your rep the same day.

Yes. Every mixed order arrives with dividers between the flavours and a printed count sheet on the lid, so nobody has to sort cups at seven in the morning.

No.